I was there try to replace a stuff which is part of my car, and they damage my leather a lot. But they pass the buck and told me those stratch was I did. I am look after my car pretty well even I got damage I will fix it immediately. How it that possible I did those damage on my leather?They just did the replacement and those scratch near by the part they replace. Even I came here more than 3 times. I would like to sugget everyone do not come to this shop again.
Hello Mr. Hu, we want to try and help you understand again what we were explaining to you here at the shop. The damage on your leather door handle was caused by regular wear and tear. The part you say we damaged, is the part of the door where you grab it to close the door shut. Your car is nearly 4 years old now. Count the times you open and close the door on a daily basis and you will have an idea of how much wear you put on this leather. A better indicator is the fact that the part you came to replace was damaged, worn out and discolored from continued use. We even showed you the same kind of damage on the passenger side door but at an earlier stage since that door doesn't get as much use as the driver's door. Hands are constantly sweaty, and have a lot of grease and other contaminants from the things we touch every day. This all deteriorates leather, which is why there is an entire industry built around chemical protectors etc. Add the fact that you have a very large ring with sharp edges on your index finger that happened to rest precisely on the worn parts when we asked you to performed the test of placing your hand as you normally would. Please provide pictures of the damage to different forums so that you can get more opinions as to what causes this leather wear similar to what happens to steering wheels after prolonged use. We feel terribly sorry that you feel this way, surely it is a case of misinformation on your end and when you clarify it, we can still be your shop of choice like you said you chose 3 times prior to this one because of the quality of our work.
- Allyz Auto