Orlando collision and certified repair expert

I was very disappointed with my experience with Color Recon. I went a while back to get an estimate for a cosmetic repair of my lower lip front bumper due to three moderate dents and i was quoted $389 (see picture attached). I went back again today to get an estimate for the same repair because i thought i had lost my original quote. Today I was quoted $689 for the same repair (see picture attached). Somehow the cost had almost doubled! I called Color Recon and spoke with the owner Juan; unfortunately, he was not willing to honor the original estimate, because according to him, the original estimate was only for one side of the bumper. However, the estimate I requested was for the whole bumper. As anyone can clearly see on both estimates the the whole bumper was circled and no distinctions were made about it being left or right. Moreover, why would anyone repair or quote a repair of one side of the bumper and not the other side? I can understand if the price of a repair goes up, it does happen, but almost doubling in cost?! Also, if a business can't stand by a genuine estimate given, what can they stand for? Reply to his response... Mr. Juan, Let me start by saying, Wow! You just responded with one lie after another, I am in disbelief! I told you I’d blackmail you if you didn’t offer me a lower price?! Seriously?! How far are you willing to drag yourself in the gutter before admitting you were wrong? Sorry, but your alternative facts here are not valid. The true facts are: first, I never told you I had lost my original estimate, I told you I couldn’t find it, which I later did. Second, I do not have more damages in the bumper now than what I did when I first sought your quote. What you saw the first time around is the same as what you saw the last time. You either made a mistake on your original quote or you were just plainly trying to rip me off. Third, I never expected you to accept the old estimate, the only reason I brought it up was when you insinuated I was lying about you quoting me $389 to do the repair, which you did. Also, the only reason I waited to do the repair was based on your own advice! You told me to wait until almost the end of my lease to do the repair, which I am doing. You sir are being dishonest and you certainly lack in the integrity department. You obviously have no business doing estimates if you cannot do them properly and honorably. But if you must, when you make a mistake, own up to it! Don’t go online and start spreading lies in order to make you sound better, which by the way, it doesn’t. Nevertheless, I am very happy this happened; first, it exposes people to the kind of bullying and crappy service they might encounter at your business. And second, I was able to find a very reputable place that is doing the repair for only $189, saving me $500 and a headache.

The only place I'll take my cars. The work that comes out of this place is superb, Juan is also very knowledgeable on the insurance aspect. He helped me deal with the insurance company every step of the way. As usual the insurance company wanted to put after market parts on my car and I was not having that.

I took my brand new Mazda 6 to Color Recon. It had less than 2000 miles on it and got damaged in a hailstorm. Insurance wanted to replace the hood, roof and trunk and repaint. Color Recon advised it could be fixed using paintless dent removal. My car now looks brand new again and it has all the original parts and still has the factory paint. They keep you informed on the progress of the repairs and I only had to pay the insurance deductible. Highly recommend them if you want your vehicle fixed right.

Absolutely amazing service and were extremely helpful and friendly. A few months ago my Mazda3 had a hole in the trunk I needed filled. They were able the fill the hole and match the paint to the rest of my car. My car looked like new and was very clean when I received it. Was a very positive experience and would do any further work on my car here!

Color recon is a great place to get your car fixed. Juan and Jay did a great job helping me deal with the insurance company. After the insurance companies tried to settle for less. They helped me with telling me everything that I need to know when the insurance company tried writing my car off as a total loss. Color recon works for you. I am glad they helped me they made everything less stressful and never gave up on helping me. My car looks amazing!!! I hope I don't get into another accident but if I do this will be the place I go to get it fixed. Thank you so much Juan and the guys who I didn't meet that took their time to fix my car! Everything looks great!

The staff were very courteous and have done an excellent job on both my cars. Prices were reasonable. I would recommend them to anyone Looking for a body shop.

I am sharing this from an e-mail I received in my follow-up to determine Color Recon's Performance as follows: Barrett, Thank you for getting in touch with me. I apologize for my delayed response. My family and I were out of town for some much needed time away. I am incredibly grateful that you referred me to Color Recon in Orlando. If there was anything positive about the accident I was a part of, it can only be attributed to Color Recon and their services. They were extremely detailed, thorough, and went above and beyond to inform me as their client about my rights during the insurance claims process. I have never viewed any auto body repair shop as an advocate, but I can unreservedly tell others that Color Recon was my personal advocate through every step of the repair process. My vehicle was totaled, which I was in support of due to the nature of the accident, and I was able to negotiate with the insurance company to receive adequate compensation to purchase another vehicle of like kind and quality. Had I taken my vehicle to any other location, I am certain I would not have ended up with the same result. Please let me know if I can be of any further assistance to Auto Damage Experts or Color Recon. Thank you again for your professional and perfect recommendation. Best, R. Anderson Note form Auto Damage Experts: If you or someone you know has been in an auto accident; be sure to select a repairer who works in your best interest and not that of the insurer. Many insurers will try to steer you to a shop of their choice. Know this: It's your vehicle, your investment and you and your family's personal safety and economic well-being which is at stake...chose your repairer wisely!

Excellent service and the car looks brand new. The team is very helpful and they explained the procedure of the work to me.

James and his team really went the extra mile for me. I was getting a dent repaired in my wife's car door as a surprise for her. It crossed a fold in the door panel, but the team was able to get the dent out, touch up the paint, and buff out the rest of the scratches. With the remains of the touch-up pen I provided, they touched up some of the other scratches and chips on the car as well. Great results at a fair price!

Thanks for all your help! I definitely recommend color recon if you suffer an accident or even if you wanna re paint your car. They were really nice helped me tremendously and left my car looking like new! Very knowledgeable staff, very courteous and kept me informed throughout the whole process. Thanks again!